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WhatsApp compatible
Messages can be directed to WhatsApp, where experts can respond through a familiar channel.
LiveChat for websites
LiveChat that works independently or with AI
Easybook LiveChat can connect website visitors directly with your team or continue a conversation started by the AI chatbot when an expert needs to step in.
Without AI
LiveChat can be a completely independent customer service channel
If your company wants to start simply, LiveChat can be introduced without AI. A website visitor opens the chat, a team member responds directly and the conversation works like a modern customer service or sales chat on your website.
A person responds directly
The visitor's message reaches your team, and an employee continues the conversation in real time in the same chat window.
Being unavailable does not end the journey
If no one is available, the chat can collect contact details, the customer's needs and a message for a later response.
Suitable for sales and support
LiveChat can handle sales questions, customer service, booking situations or any moment when a customer wants to reach a person quickly.
With AI
AI handles routine questions; people take over when they add value
The AI chatbot can answer common questions, ask for further details and recognise when a person should join. A handover can be triggered when the customer requests it, when the AI is uncertain, when the conversation concerns an agreed subject or in a commercially important situation.
- 1
AI starts the conversation
The chatbot answers from approved sources and gathers information about the customer's situation.
- 2
Handover to a person
When the conversation needs a person, the team receives a notification and can see the previous messages and the customer's needs.
- 3
The same conversation continues
The customer sees that an expert has joined, and the employee can continue without unnecessary repetition.
FAQ
Frequently asked questions
Can LiveChat work without AI?
Yes. LiveChat can be introduced as a standalone channel where people respond directly to conversations. AI is not a required part of the solution.
How does a person join an AI conversation?
The AI can hand the conversation over according to agreed rules, or the customer can ask for a person. The employee sees the conversation history and can continue from the same point.
What happens if no one is available?
The chat can explain that the team is not currently available and collect contact details and background information for a later response. If AI is enabled, it can also continue answering questions.
Next step
Let's see whether LiveChat should work alone or alongside AI
During the demo, we can determine whether your website needs direct person-to-person chat, AI qualification or both within the same customer journey.
Book a demo