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Service appointments
Consultations, treatments, demonstrations, meetings and other service-specific bookings.
Appointment booking
Make booking the natural next step
When a customer is ready to proceed, every extra step creates friction. Easybook can answer their questions first, then guide them to book an appointment, leave their contact details or get in touch.
Calendar management
Book appointments without clashes
Appointment booking can be configured to show only available times. Depending on the implementation, it can include calendar synchronisation, multiple users, working hours, buffer times and booking restrictions.
- 01
Define your services
Choose what customers can book and what information is needed before the booking.
- 02
Connect calendars
Synchronisation with Google or Outlook calendars can be implemented as needed.
- 03
Guide customers from conversation to booking
The chatbot offers a booking only when it is the right next step for that customer.
Where appointment booking works
Appointment booking works best when customers know what they are booking
A calendar alone does not solve the problem if a customer does not yet know which service is right for them. Before the booking, the chatbot can clarify the service, price, preparation and next step.
Sales meetings
Demo and discovery meetings where the customer first needs to answer a few qualifying questions.
Customer service routing
Situations where the best next step is to book an appointment with the right expert.
FAQ
Frequently asked questions
Can appointments overlap in the calendar?
The aim is to show customers only available times. Calendar synchronisation and practical restrictions are defined during implementation.
Can the system have multiple users?
Yes. The solution can be configured for several employees and calendars if your company's service model requires it.
Does appointment booking increase bookings?
Direct appointment booking can make it easier to proceed once the customer has answers to their most important questions.
Next step
Show customers the right time at the right moment
Let's explore how appointment booking could fit into your current customer journey.
Book a demo