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01
Answers based on your own sources
Conversations draw on your web pages, service descriptions, product content and other approved materials.
AI chatbot for websites
An AI chatbot that answers questions and moves customers forward
The right information is often already on your website, but customers do not always want to search for it. Easybook answers questions using your company's own information, recommends the right option and guides visitors towards a purchase, enquiry or appointment.
Features
A chatbot that knows your business and guides customers forward
Easybook brings your website content, service information, frequently asked questions and agreed processes together in one helpful customer conversation.
02
Recommends the right service
The chatbot asks follow-up questions and suggests a suitable service, product or next step for each customer.
03
Collects the details that matter
The customer's needs, contact details and interests can be sent directly to your team as a clear summary.
04
Guides visitors to book or get in touch
When a customer is ready to proceed, Easybook can guide them to a demo, appointment, quote request or LiveChat.
Two ways to embed the chatbot on your website
Pop-up chatbot
The pop-up chatbot appears as a floating button and opens into a chat window when a visitor needs help. It is ideal for general questions, lead capture and situations where the same assistance should be available on every page.
- Appears in the bottom corner without taking up space in the page content
- Helps visitors wherever on the website their question arises
- Collects contact details and guides visitors to a person or appointment when needed
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In-page chatbot
An in-page chatbot is embedded directly within a page, such as a product, service or campaign page. It becomes part of the content and helps visitors choose the right option, provide their details or move on to the next action.
- Ideal for landing pages and points of high purchase intent
- Builds a guided conversation around the subject of the page
- Guides the visitor towards a product, enquiry or booking
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How it works
The chatbot is built around your company's knowledge
During implementation, we identify customers' most common questions, select reliable sources and define when the chatbot should direct them to a person or booking.
- 01
We review your website and frequently asked questions
We gather the content the chatbot is allowed to use when answering questions and recommending next steps.
- 02
We design the conversation paths
We define how the chatbot identifies customer needs, narrows down the options and asks for the necessary details.
- 03
We embed the chatbot on your website
The finished chatbot is added to your website as a lightweight embed that can be improved as new questions emerge.
Easybook in action
Try an in-page chatbot without leaving this page
Easybook helps visitors at the exact point where a question arises and guides them forward without making them leave the page.
FAQ
Frequently asked questions
Does the chatbot speak different languages?
Yes. The AI chatbot can serve customers in several languages. The languages available and the quality of its answers depend on the sources and configuration used.
Can the chatbot give an incorrect answer?
AI should be given clear boundaries and continuously improved. Easybook can be configured to answer from approved sources and direct the customer to a person if it cannot find a reliable answer.
Next step
See how an AI chatbot could work on your website
We will review your current customer journey and identify where Easybook could help visitors move forward more quickly.
Book a demo