Alma Mobility's most popular marketplace platforms get live chat — and sellers can respond to messages directly from their WhatsApp.
Easybook and Alma Mobility have started a partnership that brings live chat directly to Alma Mobility's marketplace platforms. In practice, this means that businesses can now connect with customers in real time on platforms such as Nettiauto or Nettimoto — right where interest arises and a sale is not yet certain.
Live chat where the customer already is
Marketplace platforms are most often the first place where a potential customer encounters a product or service. When interest is sparked next to a listing, it is worth acting on right away. Without an immediate contact option, the customer may close the tab, move on to compare elsewhere, or simply forget the whole thing.
Easybook's live chat solution can be activated on the following Alma Mobility platforms:
- Nettiauto
- Nettimoto
- Nettivene
- Nettikaravaani
- Nettikone
- Autotalli
The chat works directly alongside listings and pages, so the customer does not need to leave the platform to get an answer to their follow-up question.
Tailored for each location
Each location can have its own live chat, tailored to that team's needs. Different sellers are assigned within the chat, so conversations are automatically routed to the right people without any manual work. The solution is especially suited for businesses with multiple locations or specialized sellers for different product categories.
This is essential for mobility industry businesses, where sales are often distributed across different departments or locations. When the right seller answers the right question, the customer experience improves and unnecessary internal communication is reduced.
Replies directly from WhatsApp
A key part of the partnership is the WhatsApp integration. Sellers can reply to live chat messages directly from their own WhatsApp without logging into a separate system. This lowers the threshold for responding and ensures customers receive an answer quickly — even when the seller is on the move or not at the office.
Speed is critical in a marketplace environment, where the same customer may be looking at multiple listings at the same time. The first seller to respond is often the one who closes the deal.
Read more about Alma Mobility
Alma Mobility manages Finland's largest vehicle-related marketplace platforms. You can explore their services in more detail on Alma Mobility's website.
