Mitä tapahtuu, jos tekoäly ei osaa vastata kysymykseen?

Jos tekoäly ei löydä vastausta, keskustelua ei jätetä kesken. Asiakas ohjataan tarvittaessa ihmiselle tai Easybookin live-chattiin , jossa hän saa jatkettua asiointia sujuvasti. Vaihtoehtoisesti asiakkaalta voidaan pyytää yhteystiedot, jotta häneen voidaan palata myöhemmin. Tavoitteena on varmistaa, että jokainen asiakas saa aina avun eikä jää ilman vastausta.

Voiko tekoälyn kouluttaa yrityksemme omalla datalla?

Kyllä ja se onkin järjestelmän suurin vahvuus. Voimme synkronoida agenttiin suoraan verkkosivujesi sisällöt, PDF-dokumentit, ohjekirjat tai verkkokaupan tuotekatalogin tiedot.

Puhuuko tekoäly eri kieliä?

Kyllä puhuu. Tekoälyagentti on monikielinen ja pystyy palvelemaan asiakkaitasi täydellisesti kaikilla kielillä.

Voiko tekoäly antaa vääriä vastauksia

Ei. Järjestelmään on rakennettu tiukat turvamekanismit. Toisin kuin yleiset tekoälyt, chatbot-agenttimme on ohjelmoitu vastaamaan ainoastaan sille annettuun lähdetietoon perustuen.

How Easybook Helps Your Business Grow

Easybook helps your customers make decisions and guides them toward a purchase or inquiry.

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Sales happen online, service is what matters

Your customers search for information and compare options online. A fast response can determine who they end up choosing. A website alone is no longer enough.

How the AI agent works in practice

Your website turns from a passive brochure into an active sales and customer service tool. Easybook’s AI agent learns from every conversation and continuously improves in the background.

Built to grow with your business

As your business grows, the AI agent grows with it.

It learns about new services and offers, adapts to different target groups, and improves recommendations as data accumulates. The solution scales without needing a rebuild.

Integrations & unlimited possibilities

Easybook integrates smoothly into your existing tools and customer channels.

WhatsApp, live chat, and your website work together as one system. It can also connect to booking and CRM systems. All conversations are visible in one view. Automation and human interaction work seamlessly side by side.

Analyze and report

You get a clear view of your customers’ questions and behavior. You can improve your website and decisions based on real data.

AI agent that grows your online store's sales

The AI agent acts as an active salesperson in your online store, serving every visitor individually. It helps customers find the right products, answers questions instantly and removes barriers to purchasing in real time.

A growing share of lost e-commerce sales happens in situations where the customer doesn’t get answers quickly enough. The AI agent ensures every visitor gets help instantly and can move forward to purchase without interruptions.

As a result, you get more paying customers from your traffic and fewer lost opportunities.

Automated responses

94%

Nopeampi vastausaika

98%

Customer satisfaction

95%

“An AI customer service agent that serves and captures leads 24/7

The AI customer service agent is the first point of contact on your website. It answers customer questions instantly and helps them find the right information about your services or products. The conversation naturally moves toward the next step, such as getting in touch, making a booking, or leaving a lead.

All inquiries and interested customers are gathered in one place. You can see interested customers and their needs at a glance.

The service works around the clock. Customers get answers whenever they need them.

What happens if the AI can't answer a question?

If the AI doesn’t find an answer, the conversation doesn’t stop. The customer is guided to a human or to Easybook’s live chat, where they can continue smoothly. Easybook's live chat Alternatively, the customer can be asked for their contact details so they can be followed up with later.

The goal is to ensure every customer always gets help and is never left without an answer.

Can the AI be trained on our own company data?

Yes, and that’s one of the system’s biggest strengths. We can sync your website content, PDF documents, manuals, or your e-commerce product catalog directly into the agent.

Does the AI speak different languages?

Yes, it does. The AI agent is multilingual and can serve your customers seamlessly in all languages.

Can AI give incorrect answers?

No. The system is built with strict safety mechanisms. Unlike general AI, our chatbot agent is designed to respond only based on the source data provided to it.